ARENANOW / SUPPORT

WE GET YOU
BACK IN THE GAME.

Here you find help with the demo, your channel source and the first steps on the TV.

First steps

I see made-up fixtures.

That is the built-in demo. It shows fictional sports events and plays our own test video. You do not need a channel source for it. For your real channels, connect your own Xtream access under “My source”.

How do I connect my source?

Open “My source” and enter the server address, your user name and your password. Choose “Connect source” and wait for the import to finish. Use your provider’s server address, not a complete M3U or stream address. The current version does not offer a general M3U import.

My channels are there, but the sports overview stays empty.

For real sports matching the app needs suitable sports data and channels in your catalogue. With test access, the sports data connection is provided separately. If you have been given a sports data address, you can enter it under “My source” in the “General sports data” section. Through “Channels” you can reach your list even without sports matching.

The source cannot be reached.

Check the internet connection, the server address and whether your access is still valid. Pay attention to the specific error message. If an update fails, a catalogue that was previously imported in full is kept.

My source only works over HTTP.

You have to allow HTTP for your source explicitly. Credentials and requests are then transferred unencrypted. Use HTTPS if your provider supports it. The sports data service is always addressed over HTTPS.

No channel appears for my match.

The app could not find a matching broadcast reference in combination with your catalogue. It does not add channels you do not have. If you need to, look for the programme under “Channels”.

Why can I not watch a past event?

Catching up requires a suitable archive from your channel provider. Not every channel has an archive, and the available time range differs. ArenaNow does not record any programmes for you.

Your data

Your provider credentials are stored locally and protected. The app connects to your provider for playback. For sports matching it may transfer selected channel data to the configured sports data service. Details are in the privacy notice.

With “Remove source”, by clearing the Android app data or by uninstalling, you remove the local data. Channel catalogues already transferred and server logs are not deleted on the server automatically. There is no product account; for questions about server-side data, contact the address given.

Stuck?

Contact: [[SUPPORT-EMAIL]]

Please describe your device, the Android and app version, your last steps and the error message shown.

Do not send passwords or complete stream addresses. An import diagnostic report deliberately contains no credentials. Check your own screenshots too before passing them on.